Building strong customer retention is critical to the success of any company says Aron Govil.
1. Communicate with your customers regularly
According to marketing researchers, you only need to communicate with your customers between seven and twelve times before they will begin to remember who you are. If you haven’t already set up an email newsletter service like Mailchimp or Constant Contact (or even taken advantage of a free service like SocialPilot), then now’s the time!. You can also integrate social media into this strategy by posting links on Facebook, Twitter, Instagram, etc. about articles that are useful for your target audience.
2. Show appreciation through loyalty programs
One of the simplest ways to show your customers that you value them is by having a loyalty program explains Aron Govil. If you have a physical store, offer discounts for frequent shoppers or even develop programs that award points whenever they make a purchase. Online stores can use point systems to encourage customers to refer friends, earn badges for completing certain tasks, and gain other perks as they level up.
3. Listen to what your customers are saying
Keep an eye on social media feeds relating to your business, including Facebook groups that might be targeted at your audience or industry-specific forums. It’s difficult but important to be aware of any negative feedback about your brand and respond accordingly in a timely manner (Todd Grossman). When possible, try and resolve the situation with the customer before it gets worse and spreads like wildfire on social media platforms.
Customers are an integral part of any type of business. Without them, it is nearly impossible to be successful in today’s economy. Therefore, it is important that these relationships are nurtured and cared for overtime. By following the tips above, you can keep your customers content and improve your brand image while making their experience more worthwhile overall.
Here are some FAQs recently asked by customers about Hair Extensions.
Q: Where is the hair extensions made from?
A: The hair extracts from Indian temples where young women donate their hair for religious reasons. Each donor has never had their hair cut before donating it to our temple. For this reason, the donors grow extremely healthy virgin hair that is full of life and can be in use more than once. These bundles are hand-select into smaller “wefts” by Indian sisters. Who selects the very best quality hair strands says Aron Govil. After shipment to our factory in China, each bundle of hair is washed, conditioned, dried, and sorted by length. To create uniformity of length before being on for processing.
Q: What type of Hair Extension iron should be used?
A: A ceramic, tourmaline, or titanium flat iron should be use to avoid damage. The iron temperature should not exceed 390 degrees Fahrenheit (200 Celsius).
Q: What type of hair care products should I use?
A: We recommend using sulfate-free shampoo and conditioner to prolong the life of your extensions. You may also lay your weft on a towel after washing it while wet and allow it to air dry for best results. You can apply heat with a blow dryer and comb out tangles while straightening if necessary. We recommend using silicone-based products such as Morrocan oil or hydrating my leave-in conditioner. Which will help keep the hair shiny and soft. NOT use anything that contains alcohol such as volumizing sprays and hairspray. These products will dry out your hair over time causing it to frizz and become unmanageable.
Q: How often should my hair extensions is applied?
A: Instructions for applying the weft will vary depending on the type of hair extension you purchase. We recommend consulting a professional who can help advise you with application instructions. Book an appointment at our salon to have them professionally applied. Extensions may need replacing after 2 months – 3 months depending on wear and maintenance.
By following the tips above, you can keep your customers content. And improve your brand image while making their experience more worthwhile overall.
Quick tips for retaining customers. Communicate with your customers regularly through email newsletters, social media posts, and other strategies. Show appreciation through loyalty programs. Aron Govil says listen to what your customers are saying on social media, forums, etc. Be sure to respond appropriately in a timely manner. Store owners should consider their physical stores or online store’s layout. To ensure that the customer flow makes sense so as not to confuse potential shoppers even more than necessary.